How PROLIFE Fertility Centre collects, uses, and protects your personal information.
Effective Date: 1 May 2025 | Last Reviewed: April 2026
PROLIFE Fertility Centre ("PROLIFE", "we", "us", or "our") — a brand of FON Organic Health Limited, a company registered under the Corporate Affairs Commission of Nigeria — is committed to protecting your privacy and the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website, consult with our clinical team, enrol in our programmes, or purchase our products.
By using our website or services, you agree to the practices described in this Privacy Policy.
PROLIFE Fertility Centre is a fertility ecosystem providing natural fertility programmes, assisted reproductive technology (IVF and IUI), surrogacy coordination, and reproductive wellness products. We operate from:
We use your personal information to: provide clinical and healthcare services; manage your care across our three pathways; process programme enrolments and product orders; communicate with you about your care; send educational content where you have consented; comply with Nigerian medical and data protection law; and to improve our services and website.
We process your personal data under the Nigeria Data Protection Act 2023 on the bases of: consent (particularly for sensitive health data and marketing); contract (to provide our services); legal obligation (Nigerian law compliance); legitimate interests; and vital interests in emergency situations.
We do not sell your personal data. We may share your information with: visiting consultant specialists and clinical partners involved in your care; laboratory and embryology partners; legal advisors for surrogacy (with your explicit consent); payment processors (Paystack, Flutterwave, Stripe); delivery partners; and IT service providers — all bound by confidentiality obligations.
We may also disclose information where required by Nigerian law, court order, or to protect the safety of our patients, team, or the public.
Your medical information will never be shared with third parties — including family members, employers, or insurers — without your explicit written consent, except where required by law.
As a healthcare provider, PROLIFE is bound by the ethical and legal duty of medical confidentiality under Nigerian law and MDCN standards. Your medical records are only accessed by clinical personnel involved in your care.
We retain data as follows: Clinical records — minimum 6 years after treatment (surrogacy records retained indefinitely); Financial records — 7 years; Marketing consent — until withdrawn; Website analytics — up to 24 months. After the applicable period, data is securely deleted or anonymised.
Our website uses essential cookies (required for functionality), analytics cookies (Google Analytics — can be disabled), and preference cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your website experience.
For international and diaspora clients, your data may be transmitted to servers outside Nigeria. We ensure appropriate safeguards are in place. By using our services from the UK, EU, USA, Canada, or other jurisdictions, you consent to the transfer of your data to Nigeria for the purposes of your care.
Under the Nigeria Data Protection Act 2023 and NDPR 2019, you have the right to: access your data; rectify inaccurate data; request erasure (subject to legal retention obligations); restrict processing; data portability; object to marketing; and withdraw consent at any time.
To exercise these rights, email: info@prolifefertilitycentre.com. We respond within 30 days.
We implement HTTPS encryption, password-protected access controls, need-to-know data access restrictions, and regular security reviews. If you believe your data has been compromised, contact us immediately.
Our services are directed at adults aged 18 and over. We do not knowingly collect data from individuals under 18 without parental consent. Contact us immediately if you believe we have inadvertently collected information from a minor.
We may update this Privacy Policy from time to time. Significant changes will be communicated via a prominent website notice or direct contact. The effective date at the top of this document reflects the most recent revision.
For questions, concerns, or complaints about your personal data:
If unsatisfied with our response, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC).